Refund Policy
Last Updated:
1. Introduction
This Refund Policy outlines the terms and conditions for returns and refunds of products purchased from Trendbrquality through our website trendbrquality.ddd.
2. Right of Withdrawal
In accordance with European Union consumer protection laws, you have the right to withdraw from your purchase within 14 days of receiving the product without giving any reason.
3. Withdrawal Period
The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the goods.
To exercise your right of withdrawal, you must inform us of your decision by means of a clear statement (e.g., a letter sent by post or email).
4. How to Return Products
4.1 Notification
To initiate a return, please contact us at chat@trendbrquality.world within the 14-day withdrawal period. Include the following information:
- Your order number
- Product name and quantity
- Reason for return (optional)
- Your contact information
4.2 Return Conditions
To be eligible for a refund, products must be:
- Returned within 14 days of receipt
- In original, unopened condition
- In original packaging with all labels intact
- Accompanied by proof of purchase
4.3 Return Shipping
You are responsible for the cost of returning the products unless the products were defective or we made an error. We recommend using a trackable shipping method for returns.
5. Refund Process
5.1 Refund Timeline
Once we receive and inspect the returned product, we will process your refund within 14 business days. Refunds will be issued using the same payment method you used for the original purchase.
5.2 Refund Amount
You will receive a full refund of the purchase price, excluding:
- Return shipping costs (unless the product was defective or we made an error)
- Any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods
6. Exceptions
The right of withdrawal does not apply to:
- Products that have been opened and used beyond what is necessary to establish their nature, characteristics, and functioning
- Products that have been damaged due to misuse or negligence
- Products returned after the 14-day withdrawal period
7. Defective Products
If you receive a defective or damaged product, please contact us immediately at chat@trendbrquality.world. We will arrange for a replacement or full refund, including return shipping costs.
8. Cancellation Before Shipment
If you wish to cancel your order before it has been shipped, please contact us as soon as possible. We will process a full refund immediately.
9. Return Address
Please send returns to:
Trendbrquality
Amstelstraat 22
1017 DA Amsterdam
Netherlands
Please include your order number and contact information with the return.
10. Processing Time
After we receive your return:
- We will inspect the product within 5 business days
- We will process your refund within 14 business days
- You will receive a confirmation email once the refund is processed
Please note that it may take additional time for your bank or credit card company to process the refund.
11. Non-Refundable Items
The following items are not eligible for refund:
- Products that have been opened and used
- Products returned after the 14-day withdrawal period
- Products damaged due to customer misuse
12. Exchange Policy
We do not offer direct exchanges. If you wish to exchange a product, please return the original product for a refund and place a new order for the desired item.
13. Contact Us
If you have questions about returns or refunds, please contact us:
Email: chat@trendbrquality.world
Address: Amstelstraat 22, 1017 DA Amsterdam, Netherlands
Phone: +31238901750
We aim to respond to all return requests within 2 business days.